Delivery & Returns

Delivery

Total Parcel Weight Cost:
UK:
0 - 2kg £5.00
2.1kg - 10kg £8.50
10.1kg -20kg  £12.50
20.1kg and above £40.00
Europe (EU):
0 - 1kg £16.00
1.1kg - 2kg £18.00
2kg and above £20.00
International (non-EU):
0 - 1kg £25.00
1.1 - 2kg £30.00
2kg and above £40.00

* Standard delivery is 4-6 working days.
Working days are classed as Monday to Friday inclusive.

We are a small business in a remote Scottish Highlands area. It takes us a little longer than most to get our parcels ready for delivery and sent out. PLEASE BEAR WITH US. THANKS.

For any and all enquiries relating to deliveries, please contact our Customer Services on greatpots@uigpottery.co.uk

GENERAL DELIVERY TERMS

Before you finalise and submit your order please ensure that the delivery address is correct, including the postcode, and that you have given any further instructions and a safe location to leave the parcel, if required. After placing your order please check the details on you order confirmation and contact us as soon as possible if anything is incorrect.

Please note that once left at the designated safe location, we cannot be held responsible for your parcel.

Please also note that we cannot be held responsible for failure in delivery caused by circumstances beyond our control including but not limited to vehicle breakdown, incorrect delivery information being provided, major roadworks or road closures and force majeure.

CHRISTMAS LAST ORDER DELIVERY DATES

Order by the date listed below for guaranteed delivery for Christmas.

STANDARD DELIVERY: Order by 1pm, 13th December

SALE PERIODS 

Due to higher volumes of purchases during sales periods delivery times may increase. We will make every effort to get your products to you as quickly as possible. 

ITEMS NOT RECEIVED

Please do contact us if you have not received your order or if you have experienced any issues with your delivery. We will investigate all issues as quickly as possible and with Royal Mail. Please note that we will be unable to re-send or refund for an order that has been lost in transit until the investigation has been resolved with the Royal Mail as once the package has left our shop it is no longer under our control. Should an investigation raised with Royal Mail conclude that their evidence points to the delivery of the parcel, then unfortunately there is nothing further we can do. You are welcome to raise your own dispute with the courier company at any time. You must contact us within 2 weeks of the date you were expecting delivery if it has not arrived, otherwise we will likely be out of the time frame that the courier company is able to hold additional evidence for and as such we will be unable to investigate fully.

Returns

If you are unhappy with your order that you receive from Uig Pottery, for any reason whatsoever, please contact us as soon as possible on:

Telephone: 01470 542421

E-Mail: greatpots@uigpottery.co.uk

Damages and issues
Please inspect your order upon reception and contact us immediately if the item, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at greatpots@uigpottery.co.uk

Refunds
In the unlikely event of you being unhappy with your purchase, we will arrange a refund. We will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 14 business days have passed since we’ve approved your return, please contact us at greatpots@uigpottery.co.uk.